NON-EMERGENCY MEDICAL TRANSPORTATION
(NEMT) SERVICE POLICY

This policy applies only to Non-Emergency Medical Transportation (NEMT) services arranged by the Company where legally authorized.

1. SCOPE OF NEMT SERVICES:

NEMT services provided through the Company are limited strictly to transportation only. Neither the Company nor its drivers:

a. Provide medical care,
b. Provide medical supervision,
c. Offer medical advice or treatment.

2. DRIVER ROLE:

Drivers are responsible only for safely transporting passengers from pickup to drop-off locations as scheduled. Drivers are not trained or authorized to assess medical conditions or make medical decisions.

3. EMERGENCIES:

If a medical emergency occurs during a trip, the driver’s role is limited to:

a. Safely stopping the vehicle,
b. Contacting emergency services.

Drivers do not provide medical intervention.

4. INSURANCE AND BILLING:

NEMT trips are subject to third-party insurance approval, rules, and billing requirements. The Company does not guarantee:

a. Insurance authorization,
b. Insurance reimbursement,
c. Payment timelines.

Payment depends on insurer determination and compliance with insurer requirements.

5. JURISDICTIONAL LIMITATIONS:

NEMT services are offered only in jurisdictions where permitted by law and applicable insurance rules. Availability may vary by location.

6. PASSENGER RESPONSIBILITIES:

Passengers or their authorized representatives are responsible for:

a. Providing accurate trip information,
b. Being ready at scheduled pickup times,

Following applicable safety requirements.

7. PRIVACY:

Limited health-related information may be handled solely to coordinate NEMT services and in accordance with applicable privacy laws. Details are addressed in the Company’s Privacy Policy.

8. NO MEDICAL RELIANCE:

Passengers acknowledge that transportation services arranged through the Company are not a substitute for medical care and should not be relied upon for medical decisions.